In 2023, Quarriers — one of Scotland’s oldest charities, with over 150 years of history — undertook a significant organisational rebrand. New identity, new visual language, and a renewed focus on clearly communicating the breadth and depth of their services to the people who need them most. The rebrand was carried out by our sister company Touch.

Their existing website no longer reflected who they had become. But the problems ran deeper than visual identity. The service finder was limited — making it difficult for people in genuine need to find the right support quickly. And the donation functionality was tied to Sagepay, an ageing payment platform that didn’t support Apple Pay, Google Pay, or recurring donations — meaning Quarriers were losing supporters at the point they were most ready to give.

The site needed to be rebuilt from the ground up — not just reskinned — to properly serve every audience it needed to reach: people seeking care and support, families, referrers, donors, and potential employees, all with very different needs from the same platform.